Master Cancel

We are protected by Master Cancel which gives you peace of mind when booking your next holiday. You can cancel in the 2-60 days before your arrival date for a refund. This cancellation cover is included in the price you pay.

Can I cancel for any reason?

Yes. You can cancel for any reason within 2-60 days of arrival. We require written notice of cancellation by email from the email address attached to the booking. Please email - info@killinhighlandlodges.co.uk

What if I cancel within 2 days prior to arrival?

Bookings cancelled within 2 days of arrival are not refundable. For example - if you are arriving on a Monday, you can cancel up to the Saturday before. Cancellations on Sunday (a day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.

What if I cancel before 60 days prior to arrival?

Cancelling more than 60 days before arrival does not activate Master Cancel. We would recommend waiting for the 60 day cancellation period to start before cancelling your booking, because any cancellations outside of the 2-60 day period of coverage provided by “Master Cancel” are treated as non-refundable in so far as any deposits/payments you have made.

If I have to cancel what do I get back and when?

When Master Cancel is applied for a cancellation, you’ll receive a full refund less a cancellation/administration fee of £75.00.

I have a Covid-19 voucher code, does Master Cancel cover the new booking?

No, sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given voucher codes are not covered by Master Cancel.

Is Covid-19 included?

Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown. Master Cancel will cover this.

Can I choose not to have Master Cancel?

No. Master Cancel is automatically included for all bookings from 1 st August 2020.

Is any scenario not covered by Master Cancel?

The following instances are not covered by Master Cancel:

  • war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
  • acts of terrorism committed for political, religious, ideological, or similar purposes;
  • actions intended to prevent any of the above.

I placed my booking before 1 August 2020, does Master Cancel apply?

No, Master Cancel does not apply to these bookings. If you require to cancel a reservation made before 1 st August, the cancellation terms are:

  • More than 6 weeks before booking commences, you will receive a refund of what you’ve paid, less the initial booking cost (£150).
  • Less than 6 weeks you will be liable to pay the full cost of rental. We will try to re-let the property and if successful will make a refund to you less the initial booking cost (£150).
Arrival Date: Calendar
Nights:
No. of People:
Pin
Aberfeldy Road, Killin,
Perthshire FK21 8TX
Phone
Call us: 07415 911948
or 01567 820334
Inbox
Email us:
info@killinhighlandlodges.co.uk

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